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Receive support queries and create support tickets

Jini360 allows you to create support forms specific to your activity and provide them to your participants. You can organize the participant queries in the support form as actionable tickets.

View reports on open and
pending tickets and assign
tickets to agents

You can design detailed Dashboard Reports to indicate the tickets serviced, tickets awaiting response, ageing tickets and capture the ticket closure timeline. You can assign query tickets to specific members of your team who will be the agents responding to the queries.

Monitor agent performance
to make sure that support is happening in a timely manner

You can create and view agent-wise performance reports to monitor how effectively tickets are handled and closed

Request a Demo

Like what you see? Let us show how best and easy you can organize your event.

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